Schraer Heating and Air Conditioning provides heating, air conditioning, and plumbing services and products. This Privacy Policy applies to information we collect from or about you, including when you use our website and other online products and services that link to this Privacy Policy, contact customer service, request a technician to visit your home or business, or otherwise interact with us (collectively, our "Services"). This Privacy Policy does not apply to aggregated or de-identified information that cannot reasonably be used to identify you.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
COLLECTION OF INFORMATION
SMS Messaging and Data Handling
When you opt in to receive SMS messages from Schraer Heating and Air Conditioning, we collect and handle your mobile phone number and related messaging data in the following ways:
- Collection: We collect your mobile number when you explicitly provide it through our forms or other opt-in methods
- Usage: We use your mobile number to send you:
- Appointment reminders and scheduling updates
- Service notifications and confirmations
- Maintenance recommendations and service reminders
- Special offers and promotional messages
- Account updates and payment confirmations
Message frequency varies based on your service schedule and account activity. You may receive 2-4 messages per month on average, though this can vary based on your interaction with our services.
- Data Protection: Your mobile number and messaging consent information will not be shared with third parties for their marketing purposes, though we may share this information with service providers essential for our business operations (such as our SMS platform provider)
Information You Provide to Us
We collect information you provide directly to us. For example, you share information directly with us when you fill out a form, schedule an appointment, make a purchase, request customer support, request a technician at your home or business, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.
Other Information We Collect When You Interact with Us
When you access or use our Services or otherwise transact business with us, we automatically collect information about your activities, including:
- Transactional Information: When you purchase our Services, we collect information about the transaction, such as service details, service price, and date and location of the services.
- Device and Usage Information: We collect information about how you access our website, including data about the device and network you use, such as your hardware model, operating system version, IP address, unique device identifiers, and browser type. We also collect information about your activity on our website, such as access times, pages viewed, links clicked, and the page you visited before navigating to our website.
- Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
Information We Collect from Other Sources
We may also obtain information about you from other sources. For example, we may collect information about you from mailing list providers and other third-party sources.
Information We Derive
We may derive information or draw inferences about you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.
USE OF INFORMATION
We use the information we collect to deliver the services you request and customize your experience with us. We also use the information we collect to:
- Provide, maintain and improve our services;
- Process transactions and send you related information, including confirmations, receipts, invoices, and customer experience surveys;
- Send you technical notices, security alerts, and support and administrative messages and to respond to your comments, questions, and to provide you customer service;
- Communicate with you about products, services, and events offered by Schraer Heating and Air Conditioning, and others, and provide news and information we think will interest you (see Your Choices below for information about how to opt out of these communications at any time);
- Monitor and analyze trends, usage, and activities in connection with our website;
- Detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Schraer Heating and Air Conditioning, and others;
- Debug to identify and repair errors in our website;
- Comply with our legal and financial obligations; and
- Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION
We share personal information in the following circumstances or as otherwise described in this policy:
- With vendors, service providers, and consultants that access personal information to perform services for us, such as companies that assist us with web hosting, payment processing, third-party financing, fraud prevention, customer service, and marketing and advertising;
- With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
- Between and among Schraer Heating and Air Conditioning, Inc., and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
- With your consent or at your direction.
We do not rent, sell, or share your personal information with unaffiliated third parties for their direct marketing purposes. We do not share, sell, or rent opt-in lists to send messages.
ADVERTISING AND ANALYTICS
We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Schraer Heating and Air Conditioning, Inc., and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, and better understand your online activity.
For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interest. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
YOUR CHOICES
Communications Preferences
You may opt out of receiving promotional communications from Schraer Heating and Air Conditioning in the following ways:
- For SMS messages: Text STOP to any message
- For promotional emails: Follow the instructions in those communications
If you opt out, we may still send you non-promotional communications, such as those about your account, services, or our ongoing business relations.
SMS OPT-OUT AND HELP
You have several options to manage your SMS communications preferences:
- Text STOP to any message to opt out of all SMS messages
- Text HELP to any message to receive assistance
- Email [email protected] for support
- Call 636-456-5041 for assistance
Once you opt out by texting STOP, you will receive one final confirmation message and no further SMS communications unless you opt in again.
YOUR CALIFORNIA PRIVACY RIGHTS
The California Consumer Privacy Act or "CCPA" (California Civil Code Section 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.
California Consumer Privacy Act
Collection and Use of Personal Information: In the preceding 12 months, we have collected the following categories of personal information: identifiers, financial information, characteristics of protected classifications, commercial information, audio or visual information, Internet or other electronic network activity information, and inferences. For details about the precise data points we collect and the categories of sources of such collection, please see Collection of Information above. We collect personal information for the business and commercial purposes described in Use of Information above.
Disclosure of Personal Information: Schraer Heating and Air Conditioning does not sell your personal information. We may share your personal information with third parties as described in the Sharing of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes: identifiers, financial information, commercial information, Internet or other electronic network activity information, and inferences.
Your Consumer Rights
Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we have collected, used, and disclosed for a business purpose in the last 12 months, (2) request deletion of your personal information, (3) opt out of any "sales" of your personal information that may be occurring, and (4) be free from discrimination for exercising your rights under the CCPA. You may make requests related to these rights by calling 636-456-5041 or emailing [email protected]. We will verify your request by asking you to provide information related to your recent interactions with us, such as a recent purchase or transaction in combination with the phone number or email address we have on file.
If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.
By providing your mobile number and engaging with our SMS services, you consent to receive messages from Schraer Heating and Air Conditioning at the number provided. These messages may include appointment reminders, service updates, maintenance recommendations, and promotional offers. Message frequency varies and message and data rates may apply. This consent is not a condition of purchase. You acknowledge that:
1. You understand the program and types of messages you will receive
2. You are aware of message frequency and that message and data rates may apply
3. You recognize Schraer Heating and Air Conditioning as the sender of these messages
4. You understand how to opt-in and opt-out of messaging
5. You can get help by texting HELP or contacting [email protected]
6. You can opt out at any time by texting STOP to the number from which you received the message
7. You agree to our terms and conditions and this privacy policy
Message and Data Rates: Standard message and data rates may apply to all SMS messages. Please contact your wireless carrier for details about your messaging plan and any associated charges.
Important: Your mobile number and messaging consent information will never be sold, rented, or shared with third parties for their own marketing purposes. While we may share this information with service providers who help us deliver messages and maintain our messaging platform, these providers are contractually bound to only use your information for the services they provide to us.